Engineering Manager - Contact Centre Platforms

Mindera is looking for an experienced Engineering Manager to lead and scale engineering capabilities within a large-scale contact centre ecosystem . This role sits at the heart of the customer experience, directly influencing how millions of customer interactions are handled efficiently and reliably.

You will work in an environment with a high operational footprint (500+ agents), complex integrations, and a lean engineering team , where structure, clarity, and delivery discipline need to be established quickly.

This is a hands‑on leadership role requiring strong technical understanding, delivery ownership, and people leadership.

Key Responsibilities

• Establish engineering discipline and delivery structure in a team operating without a defined backlog or delivery rhythm.
• Define and clarify technical workstreams, expectations, and priorities as the product backlog is shaped.
• Lead and mentor eng...