Engineering Manager Customer Care

**Job Description Summary**: As the Engineering Manager Customer Care you will be leading the Customer Care team consisting of project management, hardware, and software professionals. Additionally, this position also includes people leadership responsibility for the R&D Test team.
As the team lead, you will be responsible for developing the strategy in the areas of responsibility. You will work in cross functional teams with engineering, quality assurance, sourcing, product managers and program managers.
The main responsibility of the Customer Care Team is to support our Installed Base securing the best possible customer experience. The Customer Care Team also holds the Product Quality Champion role. The Customer Care Team is responsible for securing the service strategy for new product introductions.
The R&D Test Team works as an integral part of the development teams, and is an active part in securing the best possible user experience and product behaved throughout the deve...