English Customer Service Agent (E-commerce)

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in a 24/7 shift environment, we want to hear from you!

Responsibilities:

• Handle customer inquiries via email, chat, and/or phone in English
• Assist with order tracking, product information, returns, refunds, and issue resolution
• Deliver prompt, accurate, and empathetic responses to customer questions
• Work collaboratively with internal teams to escalate or resolve issues
• Maintain clear records of customer interactions and feedback

Requirements:

• At least 1 year of customer service experience (preferably in an e-commerce environment)
• Fluent English communication skills – both written a...