English-Spanish Bilingual Tier 2 Technical Support Representative

Job Title: English-Spanish Bilingual Tier 2 Technical Support Representative Company: Callnovo Location: Remote / Freelancer Contract This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type: Freelancer Contract Working Hours: - 3:00 PM – 12:00 AM Central European Time - 5 days per week - Weekend rotation may be required Market Served: English and Spanish-speaking customers Industry: Customer Support / Technical Support / Call Center Services Job Overview: Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client.
This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities: - Provide Tier 2 custom...