Enhancement Officer

Job Summary

The Enhancement Officer Responsible for providing the requirements in implementing projects and enhancements for the Bank’s Automated Teller Machines’ (ATM’s), Cash Deposit Machines’ (CDM’s) and Universal Teller Machines’ (UTM’s). Create test plans and cases, communication, training, and support strategies to ensure smooth transitions and adoption of new products, processes or systems.

Key Responsibilities

• Collaborate with Project Managers/teams, other departments and stakeholders to ensure alignment and successful implementation of new products and changes.
• Regularly tracks and analyses uptime and failed transactions, recommends initiatives to maintain and improve uptime and minimize occurrence of failed transactions.
• Coordinates and works with vendors and support teams to ensure that issues affecting the Bank’s Automated Teller Machines’ (ATM’s), ...