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Enquiry Line Support Officer (HC) Fixed Term

Amana Living
Full-time Western Suburbs, Victoria Information and Record Clerks
Posted:
February 27, 2026
Location:
Western Suburbs, Victoria, Australia

Job Description

About the Role

As an Enquiry Line Support Officer, you will play a vital role in supporting our scheduling team by handling a variety of calls on our Home Care Enquiry Line. You'll assist Community Support Workers (CSWs) with client issues, scheduling changes, procedural matters, and system-related questions. This role also includes providing an after-hours service from 6.00am to 8.30am. Your exceptional communication skills and positive attitude will ensure every interaction is a positive experience for our clients and CSWs. Community Support Workers encouraged to Apply. Please note this is a full time role fixed term contract.


Key Responsibilities

  • Exceptional Communication: Answer calls on the Enquiry Line with a positive attitude, providing guidance, support, and exceptional customer service.

  • Problem-Solving: Assist with troubleshooting ComCare issues, escalating as necessary through appropriate channels.

  • Incident Mana...

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    Job Overview

    Job Type: Full-time
    Location: Western Suburbs, Australia
    Posted: February 27, 2026
    Deadline: April 08, 2026