Enterprise Architect for Amazon Connect

Drive innovation in customer experience with Bell as a Senior Solution Architect specializing in Amazon Connect. Leverage advanced cloud capabilities for enterprise-scale solutions and transformations.

As a Senior Solution Architect on the Bell Business Markets team, you will lead cutting-edge projects in IoT, Cloud, and Cyber Security. This role emphasizes designing and deploying Amazon Connect solutions, requiring expertise in CCaaS architecture, AWS services, and complex integrations. You will play a vital part in guiding external partners and overseeing technical migrations from legacy systems to modern cloud environments.

Key Responsibilities: • Architect scalable and secure Amazon Connect solutions • Manage third-party delivery partners and maintain quality standards • Design integrations with AWS services and enterprise systems • Lead Conversational AI and Machine Learning implementations • Mentor engineering teams and oversee deployment phases

Require...