Enterprise Correspondence Management System

Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like ECMS / e-Statement.
• Responsible to provide operational support and ensure SLA of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY, CN, International
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supp...