Enterprise Customer Success Manager (Hybrid)

DIRECTLY REPORTS TO:  Head of Customer Success Management  MAIN AREA OF RESPONSIBILITY:  As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout.

Your primary role is to ensure clients’ success by managing program initiatives around product adoption/maximization and operational excellence.

Alongside this, establish executive relationships with all of the account’s stakeholders.  TASKS:  ● Account Plan Execution  ○ Should gain deep understanding of the client’s strategic priorities, goals and key business objectives of each department level  ○ Proactively identify performance gaps and other risks of churn  ○ Increase account value through upsells and network expansion  ● Strong engagement with internal and external stakeholders  ○ Manage cross-functi...