Enterprise Customer Support

This role follows a rotating schedule with coverage Monday through Sunday. Team members work five days with two rotating days off, including possible weekend shifts. The position is hybrid (three days in office, two remote) and requires local residency.
The Enterprise Support Specialist is a senior customer support role responsible for delivering a high-touch, high-ownership support experience to Zonar's Enterprise customers. This role serves as the primary support interface for complex, high-impact customer issues and plays a critical role in protecting customer satisfaction, retention, and confidence during operational and technical challenges.
Enterprise Support Specialists are expected to demonstrate exceptional communication skills, strong technical aptitude, and disciplined case ownership while working closely with internal teams including Advanced Technical Support, Product Support Engineers, Customer Experience, Sales, and Engineering.
Key Responsibilities:
Serve as...