Enterprise Customer Support Manager

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We are seeking an experienced, highly technical, and customer-obsessed Enterprise Customer Support Manager to lead the support experience for our most strategic and complex global customers. In this role, you will take full ownership of advanced escalations, guide Enterprise customers through critical incidents, collaborate with Product and Engineering on deep technical investigations, and drive continuous improvements that strengthen product stability and customer satisfaction. 

You will act as a trusted advisor to key accounts, anticipate risks before they become escalations, and serve as the highest operational and technical support layer for Enterprise customers. This position is designed for senior professionals who combine strong technical depth with exceptional communication, leadership, and problem-solving capabilities.

EQS Group is a leading international cloud software provider in the areas of corporate compliance and inves...