Enterprise Customer Support Representative (San Pedro Tlaquepaque)

Job Summary

CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer experience. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management and other teams. The role participates in training, adheres to policies and procedures, and contributes to process improvements to ensure customer satisfaction and retention.

Responsibilities

• Handles and resolves a variety of moderately complex customer issues ensuring timely and satisfactory solutions.
• Maintains clear, proactive, and timely communication with customers regarding order and delivery status, as well as updates on any issu...