Enterprise Support Manager at OpenText

Elevate customer success as an Enterprise Support Manager at OpenText, where you'll deliver impactful service and optimize hybrid software environments. Leverage strong communication and coordination skills to enhance client satisfaction and retention.
In this key role, you will be responsible for ensuring clients receive the highest business value from OpenText services. You’ll serve as a dedicated support expert, learning customers' businesses, and prioritizing their success. Your focus on relationship-building will connect technical teams and management contacts, enhancing support delivery for complex needs.
Key Responsibilities:
• Assist customers with non-technical support needs
• Build relationships through customer site visits
• Conduct Quarterly Business Reviews to track progress
• Monitor support cases and facilitate regular updates
• Identify upselling opportunities with customers
Requirements:
• Bachelor’s degree or associate degree with 5-7 years ...