Enterprise Support Specialist (Portuguese Speaking) (Xico)

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high‐performing teams, and design products people love.
But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally.Enterprise Support SpecialistThe Enterprise Support team is a team of technical experts responsible for leveraging our technology to solve our top tier customers' most complex problems.
While in Enterprise Support you will experience close collaboration with XMSM, TAM, RES and ENG teams on a day to day basis.
The role consists of a mix of reactive and proactive activities.
Reactive tasks include troubleshooting issues raised by customers as well as providing hands on keyboard break‐fix support.
The proactive elements involve delivering short‐term engagements and guidance to customers that provide them with program assurance and technical support.
As part of t...