Enterprise Support Specialist- Real Time

Position Summary

Real-Time is part of Enterprise Data Solutions within the Data & Analytics Group of the London Stock Exchange group (LSEG). The Real-Time business is a significant generator of revenue and is comprised of two core components 'Distribution Technology' and 'Data'. Our Product portfolio is made up of Deployed & Managed services with our Data offering the broadest content set covering the global marketplace. The Enterprise support specialist team is responsible for providing second level technical support for both deployed and managed services. We work closely with our customers to resolve sophisticated cases directly routed through to us or raised by our colleagues in the frontline support teams. In addition, we perform and lead all aspects of customer site maintenance and break/fix activities.  

We demonstrate our deep technical expertise, critical thinking skills as well as innovative tools and capabilities to manage customer cases, deliver an o...