Enterprise System Support Analyst

Enterprise System Support Analyst role sits between trading/business users, IT, and vendors, ensuring the company business critical systems (e.g. ETRM) run reliably and supports day-to-day energy trading operations. 

Core Responsibilities:

• Monitor system health and batch jobs across ETRM, ERP, and other enterprise applications.
• Handle production incident tickets (trades not booking, valuations wrong, reports failing)
• Support front-office, middle-office, back-office users
• Perform trade corrections and reprocessing
• Support end-of-day (EOD) and month-end closing
• Validate market data (prices, curves, indices)
• Basic SQL queries to investigate data issues.
• Monitor ETRM batch jobs and interfaces to peripheral systems (MarketView, ICE, SAP and other in-house systems). Attend to job failures and error logs, perform triage and manual re-run/correction.
• Log and maintain daily incident tickets. Timely...