Enterprise Tech Support Engineer

Overview

This role will diagnose, triage, and escalate reported issues to appropriate teamsutilizing in-depth product knowledge. The role will facilitate the resolution for business impacting incidents and service requests, while keeping customer satisfaction as the primary goal. Success as a Support Engineer depends on strong technical troubleshooting and development skills, strong proactive internal and external communication skills, and initiative

Responsibilities

• Enter new trouble tickets, escalate existing tickets, and keep users informed of status.• Ensure documentation of tickets as they are created are up to the standard of HireRight Technology Solutions Center.• Keep procedures and troubleshooting links and tools up to date.• Effectively troubleshoot and provide resolutions to complex cloud application related issues to provide whole problem statements and supporting collateral to other teams like Development, DevOps and ...