Enterprise Workplace Support Manager

Description

The Enterprise Workplace Support Manager serves as the management level interface to internal customers and peer groups across the Technology Organization. They are responsible for managing internal customer relationships to ensure the Technology Organization is providing the necessary support for our business partners’ use of technology to be effective in the performance of their daily jobs. The incumbent is expected to stay abreast of and understand business needs/changes, as well as ensuring the team can respond to the demands of those needs/changes while delivering results in a timely, cost effective, and efficient manner. This will require the Manager to continuously evaluate demand and reprioritize work based on changing business dynamics.

The Manager is responsible for collaborating with the Service Desk front line during first contact with the business partner via swarming, and for taking ownership of work and escalating to the appropriate peer...