Entry-Level Customer Support Role

Join Clio as a Customer Support Specialist and leverage your passion for tech and law. Located in Burnaby or Calgary, this role welcomes fresh graduates eager to enhance their skills in customer engagement.
Clio seeks motivated individuals for its dynamic Customer Support Team. This full-time position offers structured training for you to master our products and provide effortless support. You will interact directly with legal professionals, using your analytical and communication skills to solve their technical challenges effectively.
Key Responsibilities:
• Address inbound support inquiries across phone, chat, and email
• Aid customers in troubleshooting product-related issues
• Promote product adoption through effective communication
• Gather customer insights for product teams
• Connect clients with additional services as needed
Requirements:
• Bachelor’s degree or relevant diploma, recent graduates welcome
• Excellent verbal and written communication ...