Entry Level Service Desk Analyst CPT 3/16/26 Start

<>Welcome to Frontline Managed Services®, a leader in IT, financial, and administrative managed services for legal and professional service firms. We are driven by a commitment to excellence and innovation.

Position Overview

As a member of the Service Desk Team, you will be the first point of contact for clients experiencing technical issues. You will diagnose problems quickly and accurately while performing standard, preliminary research. You will use a variety of remote access, user admin, and related tools. The role is located onsite in our Cape Town office and operates within a 24‑hour cycle aligned to U.S. time zones.

What You’ll Do

• Serve as the initial contact for reporting technical issues and answer questions regarding upgrades, installations, and other software, hardware, and network issues.
• Communicate effectively with requesters in a clear, positive, and professional manner (adhering to Frontline MS script, spelling, grammati...