Entry Level Support Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team‑oriented culture that prioritizes your personal and professional development. Work alongside industry‑certified experts, access continuous training, and enjoy competitive benefits.

What is the role?

38 hour working week (Mon - Thu 8hrs & Fri 6 hours). Based on‑site at client sites in New Plymouth and working within the education sector, you will be the first point of contact for any IT‑related issues. Through face‑to‑face interactions and managing the ticket board, you’ll deliver excellent customer service, effectively communicate with non‑technical users, and prioritize and troublesho...