Entry-Level Telecom Technical Support Reps

About the role

We are seeking passionate Entry-Level Telecom Technical Support Representatives to join our team at Work Avenue and Business Solutions Incorporated' in Davao City, Davao del Sur. This full-time role will have you providing essential technical support and assistance to our valued customers, ensuring they receive the high-quality service they deserve.

What you'll be doing

1. Responding to incoming technical support inquiries via phone, email or chat
2. Troubleshooting and resolving a variety of technical issues related to our telecommunications services
3. Providing clear, step-by-step guidance to customers to help them resolve problems
4. Escalating complex issues to the appropriate technical teams for further investigation and resolution
5. Documenting all customer interactions and resolutions in our case management system
6. Continuously expanding your technical knowledge to stay up-to-date with the latest produc...