EOC Co-Ordinator

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE
Inbound call process management
• Adequately and accurately answer and record incoming calls related to the job function and capture the details on the ICT system as per the Standard Operating Procedures.
• Adequately and accurately answer and record incoming calls from priority lines and manage all high-acuity caller engagements.
• Ensuring efficient data capturing in the relevant systems at all times.
• Ensure that all emergency calls are managed according to the applicable SOP.
• Ensure effective one call resolution for all cases received
• Appropriately calculating cost estimates for private pat...