Equinix Portal Support Center Manager

Become a key player at Equinix as the Product Manager for the Portal Support Center. Focus your talents on optimizing customer self-service capabilities and enhancing user satisfaction.
In this role, you will lead the design and management of Equinix’s customer-facing self-service features. You will collaborate across teams to enhance the Customer Support Portal and ensure it meets strategic goals for case deflection and user engagement. Improve customer journeys with effective product strategies and insights from various analytics.
Key Responsibilities:
• Develop and manage the Customer Support Portal lifecycle
• Define the vision for self-service support tools
• Collaborate with UX to ensure high-quality user experiences
• Oversee the integration of Chat and Get Help services
• Prioritize product features to enhance customer satisfaction
Requirements:
• 5+ years of product management experience in self-service contexts
• Proven expertise in managing cust...