Equitable Bank Customer Service Specialist

Join Equitable Bank as a Customer Service Specialist, providing top-tier service to our clients. Engage customers in both English and Mandarin while managing mortgage-related inquiries in a hybrid work setup.
This role is essential in ensuring clients receive excellent service through various communication methods. A strong understanding of mortgages and lending products is crucial, as you will guide customers to the best solutions available. Your contributions will enhance customer interactions while upholding compliance standards.
Key Responsibilities:
• Handle inbound customer inquiries with excellent service
• Guide clients through mortgage options and inquiries
• Maintain accurate records for all customer interactions
• Ensure compliance with banking policies during communications
• Process updates and changes to mortgage accounts efficiently
Requirements:
• At least 12 months of front-line experience in customer service
• A diploma from a recognized ...