Equitable Bank Customer Support Specialist

Join Equitable Bank as a Customer Support Specialist, specializing in mortgage services. This hybrid position prioritizes customer satisfaction through effective problem-solving.
In this role, you will provide vital support to customers navigating mortgage inquiries. Drawing on your finance background, you will address questions and ensure compliance with Equitable Bank's policies. Your ability to build rapport will help enhance customer experiences and improve overall service quality.
Key Responsibilities:
• Deliver exceptional service through various communication channels
• Assist customers with inquiries about mortgage products
• Maintain accurate records of transactions and inquiries
• Fulfill updates to customer mortgage accounts
• Identify retention opportunities for renewals and refinancing
Requirements:
• At least 12 months of customer service experience
• Diploma in a relevant field
• Knowledge of commercial and residential lending
• Strong...