ERP Support Account Manager

Position Title

Account Manager – Support Operations

Role Overview

The Account Manager – Support Operations acts as the primary customer-facing point of contact for all support-related operational matters. This role supports the Support Manager by managing customer communication, service reviews, reporting, escalations, and end-to-end quotation preparation and issuance .

The role is essential in ensuring smooth customer operations, clear service communication, timely commercial responses, and high customer satisfaction.

Key Responsibilities

1. Customer Operations & Communication
   • Serve as the Single Point of Contact (SPOC) for assigned customers on all support operations matters.
   • Manage daily customer communications related to incidents, service requests, and operational updates.
   • Coordinate and manage customer escalations , working closely with the Support Man...