Escalation Engineer II

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

This role is responsible for independently investigating and resolving complex and high-impact customer-reported issues. The ideal candidate demonstrates technical depth, effective cross-functional collaboration, and a strong sense of ownership in driving resolution. Escalation Engineer II serves as a trusted partner to internal teams and an advocate for customers in critical scenarios.

This position works closely with Technical Support, Professional Services, Product Management, and Product Development.

What You'll Do

• Independentl...