Escalation executive

Jio is inviting applicants for Escalation Executive / Customer Service
An escalation Executive is responsible for representing Chairman's Office.
They must be able to quickly assess customer issues, identify the root cause, and develop solutions to resolve the issue.
Requirements
Any Graduate
1 year + (Managing customer escalations -out call)
Fixed Day Shift
Work from Office, Ghansoli
Key Responsibilities
Handle high priority executive escalations
Fast track the complaint and follow up with respective stakeholders for resolution
Ensure all the escalations are handled within the Service level Agreement
Turn critical cases into trust building wins
Provide feedback on issues that are driving customer dissatisfaction and propose suitable solutions.
Knowledge & Skills (Indicate which criteria are mandatory)
Experience in handling escalation
Expertise in Customer experience / Customer service
Fluency in English is mandatory