Escalation Manager

Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.As an Escalation Account Manager, you will be an integral member of the F5 Support and Services team, managing critical escalations and coordinating our resources to bring the escalations to resolution.
- **This opportunity is located in Guadalajara, Mexico and is set up as a hybrid work environment where you'll be expected to commute into the office at least 30 days per quarter._Focus Areas & responsibilities- Take ownership of the escalation process for specific technical support cases where a customer's network is down or severely impaired.
- Direct progress of technical support staff, escalation team, engineering team and all other F5 resources in addressing customer production issues, function as point-of-contact for issue management.
- Create and manage...