Escalation Specialist, Social Communication and Escalations, YouTube

Escalation Specialist, Social Communication and Escalations, YouTube

_corporate_fare_ YouTube _place_ Bengaluru, Karnataka, India

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience in escalation management related to social media communications, crisis response, risk mitigation.

**Preferred qualifications:**

+ Experience in crisis response or escalation management and managing resolution under timely, strict deadlines.
+ Experience managing external communications on social media.
+ Excellent communication skills, with a proven ability to work successfully in cross-functional teams, including with executive stakeholders.
+ Excellent problem-solving and critical thinking skills, with attention to detail ...