Escalations Specialist - Registered

**About this role:**

Wells Fargo is seeking an Escalations Specialist with FINRA Series 7. The role covers jobs responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders. This sub-family is specific to registered roles.

**In this role, you will:**

+ Participate in researching and resolving escalated inquiries and complaints with significant organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
+ Review and analyze inquiries and complaints that require special handling, research, and evaluation
+ Consu...