Eskom customer service call center agent

Job Summary

Eskom Holdings SOC Ltd, South Africas leading electricity provider, is seeking motivated and customer-focused individuals to join our Customer Service Call Center team. As a Customer Service Call Center Agent, you will be the first point of contact for our customers, providing timely, accurate, and empathetic support. You will handle customer inquiries, resolve issues, and ensure a positive customer experience while representing Eskoms commitment to excellence and reliability.

Key Responsibilities Respond to incoming customer calls, emails, and online inquiries promptly and professionally. Provide accurate information on billing, outages, and service-related queries. Resolve customer complaints efficiently while maintaining Eskoms high standards of service. Document customer interactions in the company database and update customer records accurately. Collaborate with other departments to resolve complex issues and ensure seamless service delivery. Assist in educati...