ESP Program Liaison (Hybrid)

**Description**
At Percepta, we bring first-class service across each market we support. As a **ESP Program Liaison** in **Dearborn, MI** you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
The Program Liaison will be the subject matter expert in relation to all Ford/Lincoln Protect (FLP) policies and procedures including the Extended Service Competitive Make program (ESC). As the subject matter expert, this person will be relied upon to provide support and guidance to Ford Management, Area Sales Managers (ASM’s), and the Ford/Lincoln Protect Hotline. In addition to being the ‘go to source’ for program expertise, the Program Liaison will complete a variety of other responsibilities in support of the Ford/Lincoln Protect program.
**During a Typical Day, You’ll**

* Analyze exceptions requests from Area Sales Manager’s (ASM’s) in the field relatin...