Especialista Em Garantia

As part of the newly established Global Business Services (GBS) you’ll help identify improvements, drive compliance, andcontribute to a positive customer experience in a dynamic, international environment as an Warranty specialist

Your responsibilities:

Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results

Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process

Document test results transparently, precisely, and comprehensibly.

Handle mainly written communication to the worldwide audit objects until the audit is completed

Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models

Act as the first point of contact ...