Especialista en retenciones

Are you fully bilingual and passionate about veterinary medicine, cats, dogs, and helping pets live longer, healthier lives?

At
Kanguro Insurance
, we provide the best pet and renters insurance for the US market — bilingual, 24/7, fully digital, and with real benefits for pet families. We are currently hiring a
CX Retention Specialist (Retention, support & champion's heart)
to join our CX Save Desk.

You will be responsible for proactively and reactively retaining and converting customers at the most critical moments of their journey—especially during the early life cycle. This is not a traditional support role; it's a role for someone who enjoys influencing decisions ethically, handling objections with confidence, and delivering value through high-impact conversations.

Your daily responsibilities include:

• Proactively contact customers
  during the early stages to educate, persuade, and ensure their policies remain active.
• Handl...