Especialista en retenciones

Are you fully bilingual and passionate about veterinary medicine, cats, dogs, and helping pets live longer, healthier lives?
At Kanguro Insurance, we provide the best pet and renters insurance for the US market — bilingual, 24/7, fully digital, and with real benefits for pet families.
We're hiring a CX Retention Agent who will work directly with customers over the phone and chat to prevent cancellations and activate policies.
This is a frontline, customer-facing role focused on retention conversations — not a leadership or management position.
If you're confident on calls, enjoy handling objections, and know how to turn hesitation into commitment, this role is for you.
Your daily responsibilities include:
Make outbound calls to customers during the early policy stage
Handle inbound cancellation requests
Speak directly with customers to:
Understand their concerns
Reframe value
Address price objections
Persuade ethically
Close retention conversatio...