Especialista en soporte al cliente

Who we are
Kanguro Insurance is a fast-growing insurtech providing pet and renters insurance to the U.S. market. We are fully digital, bilingual, and available 24/7 — focused on delivering real value to pets, their families, and renters.
Who we're looking for
We're looking for bilingual (English–Spanish) senior CX professionals with strong communication skills, emotional intelligence, and a passion for customers and pets. This role is ideal for mature professionals seeking long-term stability, growth, and increased responsibility, not a short-term stopgap.
If you enjoy solving problems, retaining and persuading customers, influencing decisions ethically, and delivering outstanding customer experiences — this role is for you.
Must
100% fluent conversational and competitive communication skills in English
Attitude
Based in Bogotá
At least 2 years of experience with customer service
Retention skills / experience
Persuasive skills
G Suite handling
Off...