EU-Service Operations Manager

Key Responsibilities

1. Service Operations Management

   • Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
   • Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
   • Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.

2. Service Channel Management

   • Manage and optimize service channels, including the online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).
   • Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.

3. Data Analysis and Reporting

   • Collect and analyze data related to ...