EUC Desktop Support Engineer

Job Description

• Provide 1st and 2nd level support for end-user computer devices, applications and other peripherals.
• Maintain incident records and ensure timely resolution.
• Point of escalation for difficult or complex problems.
• Provide 1st level IT infrastructure support.
• Works with vendor support contacts to resolve technical issues.
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
• Maintain SLA and ensure service quality.
• IT asset management

Job Requirements:

• Diploma or equivalent education in Information Technology or related
• At Least 3-5 years of Desktop Support Experience
• Experience working in an ITIL- Driven Environment and knowledge of ITIL Principles and processes with strong knowledge in incidents, change, configuration management, adherence processes, bes...