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Europe Retail CRM Coordinator

Dolce & Gabbana
Full-time Milan, Lombardy Business Operations Specialists
Posted:
March 03, 2026
Location:
Milan, Lombardy, Italy

Job Description

We are looking for a Europe Retail CRM Coordinator who will play a key role in enhancing how we understand, engage, and retain our clients. This role will help us elevate our CRM capabilities, support store teams, and develop data-driven initiatives that reinforce customer loyalty and deliver an exceptional luxury experience across all touchpoints.


Key Responsibilities

  • Maintain, develop, and manage CRM data records, ensuring continuous improvements to enhance functionality and data accuracy in line with business needs.

  • Increase CRM utilization by driving user engagement, generating customer insights, and developing CRM workflows (client journeys) to support key business processes.

  • Provide CRM support and training to store staff, distributing “how-to” guides, troubleshooting user issues, and coordinating with support teams when needed.

  • Deliver CRM strategies aimed at boosting customer retention, loyalty, and re-engag...

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    Job Overview

    Job Type: Full-time
    Location: Milan, Italy
    Posted: March 03, 2026
    Deadline: April 12, 2026