Excellence Manager - SSC

The Service Excellence Manager will oversee and enhance the accounting and finance processes within the FMCG industry. This role is based in Kuala Lumpur and requires a professional who can drive operational improvements and ensure high service standards.

Client Details

The hiring company is a recognized leader in the FMCG industry, known for its extensive market presence and robust operations. It operates as a large organization, offering a stable and structured environment for career growth.

Description

Your main job duties will include;

• Lead yearly project intake and prioritization, validate objectives and business cases, and co-manage project execution with service line users to meet scope and timeline.
• Conduct post‑implementation reviews, track productivity outcomes, and manage system issues and enhancements with technical teams.
• Oversee Capex rolling forecasts and ensure financial control for project investm...