Exception Specialist

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!


The Exception Specialist I position is responsible for the accurate fulfillment and approval procedures related to transportation service requests/reservations before and/or after the transport has taken place, through the use of internal and external resources as well as outreaching to members, facilities, clients and other parties.



This role...
+ Assists in creating, modifying, and recertifying standing orders under supervision.
+ Supports the management of standing orders and hospital discharge trip assignments.
+ Assists in ensuring cost-saving measures are in place by providing data for review.
+ Maintains and updates the facility rolodex with guidance.
+ Assists in investigating and reporting customer service issues and exceptions.
+ Provides initial assista...