Exceptions & Research Specialist 1

Summary
Description Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.
What Are We Looking For in This Role?
Minimum Qualifications
Preferably a College Graduate
Typically No Relevant Experience Required
Amenable to shifting / rotational schedule, predominantly following UK timezone
What Part Will You Play?
Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report ...