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Executive, Air Freight Import

DHL Global Forwarding
Full-time Singapore, Singapore Transportation, Logistics, Supply Chain and Storage
Posted:
March 03, 2026
Location:
Singapore, Singapore, Singapore

Job Description

IN THIS ROLE YOU WILL:

  • Check Station Metrics Widget and LCM (Life Cycle Monitor) – ensure OTP against customer promise
  • Collaborate closely with Import Operations 2 & 3 and other departments for smooth handling of shipments and continuous updates
  • Act as key contact for allocated customers for non-order management tasks
  • Participate in joint Sales visits if necessary
  • Accept and activate import and controlled third-party shipments
  • Proactively inform customers on shipment status, exceptions and provides intermediate updates on incident solution
  • Collaborate closely with Operations 2, overseas and other functions for smooth handling of shipments and continuous updates
  • Take and register all customer complaints into CW1
  • Drive resolution of customer complaints by solving it directly or assigning tasks to other functions, with final responsibility to vet corrective actions and close the complai...

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Job Overview

Job Type: Full-time
Location: Singapore, Singapore
Posted: March 03, 2026
Deadline: April 12, 2026