Executive Client Management

Title: Executive Client Management

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client Management

Requisition Number:

Description
Job Summary
To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization's profitability and build client loyalty.

General Responsibilities

• To manage all assigned client portfolio/s to effectively achieve the organization's targeted financial and management objectives as determined by the management. Key Performance and Service Level Achievement.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To fully understand ex...