Executive, Contact Centre

Prudential plc

Full time Kuala Lumpur, Federal Territory of Kuala Lumpur Information and Record Clerks

Posted:

June 02, 2026

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose:
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:
Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management
Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations
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Job Overview

Job Type: Full time

Location: Kuala Lumpur, Malaysia

Posted: June 02, 2026

Deadline: July 12, 2026