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Executive - Customer Care Resolution Owner (Mandarin & Cantonese Language Support)

Scicom
Full Time Kuala Lumpur, Federal Territory of Kuala Lumpur Information and Record Clerks
Posted:
June 10, 2026
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Description

Responsibilities of the Role:

  • Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism, and a positive experience.
  • Provide timely responses to customer comments, complaints, and inquiries, ensuring issues are addressed and resolved effectively within set KPIs.
  • Collaborate with other teams to investigate and resolve customer complaints, providing solutions that meet or exceed customer expectations.
  • Handle machine returns and refunds in accordance with established procedures and guidelines, ensuring fairness and compliance with business standards.
  • Manage social media messages, comments, and cases (e.g., DOA, SG OBF) to enhance the company’s online presence and reputation.
  • Ensure customer claims and complaints are handled fairly and resolved within agreed timelines.
  • Analyze and measu...

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    Job Overview

    Job Type: Full Time
    Location: Kuala Lumpur, Malaysia
    Posted: June 10, 2026
    Deadline: July 20, 2026