Executive, Customer Care

The Executive, Customer Care plays a key role in bringing The Kallang Group’s service culture to life. Beyond resolving enquiries and feedback, this role champions a consistent, people-centred service experience across all touchpoints. The incumbent contributes to creating a welcoming, respectful and responsive environment where every customer feels heard, valued and cared for.

This role supports the organisation’s commitment to service excellence by aligning behaviours, processes and systems to deliver meaningful and memorable experiences for visitors, partners and the wider community.

Key Responsibilities

Service Culture & Customer Experience

• Deliver empathetic, timely and professional responses to customer enquiries, feedback and complaints across multiple channels (email, phone, digital platforms and on-site).
• Apply service recovery principles to turn service gaps into positive experiences, demonstrating care, accountability and o...