Executive, Customer Relations

Overview

Bachelor of Education, Aviation, Arts, Mass Communications, TESL, Business & Management, Legal, etc. with 1-2 years experience in Complaint Management, Public Relations, Airlines Reservation and Ticketing.

Diploma of Education, Aviation, Arts, Mass Communications, TESL, Business & Management, Legal, etc. with 3-4 years experience in Complaint Management, Public Relations, Airlines Reservation and Ticketing.

Skills & Knowledge

• Ability to work under fire/pressure; handle stressful situations in a calm manner with an excellent problem-solving skills to make a challenging situation successful.
• Good communication skills: oral, written, presentation, facilitation (in both English and Bahasa Malaysia). Able to express and articulate empathy in writing.
• Good knowledge of Microsoft Office applications
• Added advantage to have knowledge in airline reservation and ticketing, call centre and customer service